Terms & Conditions

Any travel service purchases indicate your acceptance of the Terms & Conditions set out herein.

You are advised to carefully read through and understand these Terms & Conditions before making your booking.

Tour Confirmation

You will get an email immediately once you place an order. Tour Confirmation usually takes 2, 3 days except for urgent order. Urgent orders can be confirmed in a day or even few hours, but we can’t assure success in these cases. On fewer occasions, some of the others may require a longer period of time for confirmation. You are advised not to book airline tickets unless you have received the confirmation.

E-Ticket (Mandatory to be on bus)

Your e-ticket includes complete operator information such as local telephone numbers at your destination. You are required to print the e-tickets and bring them along with you on the trip. They will be needed as proof of purchase.

Changes in Booking

You may incur a fee for any revisions or alterations made to the reservation when the booking has already been confirmed. Cancellation fees may be applied to things such as name changes or corrections. They may also apply to tour date changes or tour itinerary changes. Please note that no departure changes are permitted 72 hours before departure.

Changes in Tour Itinerary

We are continuously striving to improve tour itineraries and features. In the event of unforeseen circumstances that are beyond the control, we do reserve the right to vary the itineraries and to substitute hotels. Duplicate departures may operate during certain peak periods, sometimes in reverse order. As such, hotels may vary from those included on the itinerary pages.

Reschedule any time before 48 hours. Once reschedule it can not be altered or cancelled.

1. One room can accommodate maximum 4 people. Even if you are 5 people including 1 month old baby you still need 2 rooms.

2. If you can carry your child up to 2 years of age then you do not need to book seats for him. It may vary from one tour to another.

3. Service providers hold the right to change the itinerary and hotel arrangements without any notice.

4. Child (0-9 years) and Single traveler going on the tour have special rates. These prices vary from one tour to another.

5. Meals and Attractions are not included. You can ask your tour guide to try to arrange the meal for you as per your requirements. For attractions, admission fees pay it to the tour guide on the tour.

6. Prices may change without any notice because of prices fluctuation in the market.

7. All prices mentioned on the website are in US dollars.

8. In Case of Bank Wire Transfer customer have to bear Wire transfer fee.

9. Tour package price is inclusive of taxes.

10. Tour Prices are every individual and in view of room inhabitance.

11. Gift coupons are available in limited quantity on first come first serve basis.

Follow Tour Guide instructions for COVID. Be cooperative.

Where can I start my tour?

You can start your bus tour at any of the stops along the route of the Official City Tour after redeeming your voucher online.

How many days can I use my ticket for?

The Official City Tour ticket is valid for unlimited hop-on hop-off use for 24 hours from the time of first use. The tickets for Madame Tussauds/Dungeons and 7-D Experience are open dated tickets and can be used a few days prior or a few days after the bus tour as well.

How do I get to Madame Tassauds/Dungeons and 7-D Experience?

All of these attractions are located in Fisherman's Wharf area, close to stop # 1 on the Official City Tour.

What to wear?

We recommend you to dress in layers for the Hop-On Hop-Off Tour as it can get windy on top of the open bus.