Tour Policy

Reservation, Redemption and Booking Policy

Terms & Conditions

Any travel service purchases indicate your acceptance of the Terms & Conditions set out herein.

You are advised to carefully read through and understand these Terms & Conditions before making your booking.


Tour Confirmation

You will get an email immediately once you place an order. Tour Confirmation usually takes 2, 3 days except for urgent order. Urgent orders can be confirmed in a day or even few hours, but we can’t assure success in these cases. On fewer occasions some of the others may require a longer period of time for confirmation. You are advised not to book airline tickets unless you have received the confirmation.


ETICKET (Mandatory to be on bus)

Your e-ticket includes complete operator information such as local telephone numbers at your destination. You are required to print the e-tickets and bring them along with you on the trip. They will be needed as proof of purchase.


Changes in Booking

You may incur a fee for any revisions or alterations made to the reservation when the booking has already been confirmed. Cancellation fees may be applied to things such as name changes or corrections. They may also apply to tour date changes or tour itinerary changes. Please note that, no departure changes are permitted 72 hours before departure.


Changes in Tour Itinerary

We are continuously striving to improve tour itineraries and features. In the event of unforeseen circumstances that are beyond the control, we do reserve the right to vary the itineraries and to substitute hotels. Duplicate departures may operate during certain peak periods, sometimes in reverse order. As such, hotels may vary from those included on the itinerary pages.

Reschedule Policy

If in case you want to reschedule your tour (change the departure date or choose another tour) then you should inform us 5 days before the departure. A reschedule fees of $25 or 6% (which one is higher) will be charged.

Pricing Policy

1. One room can accommodate maximum 4 people. Even if you are 5 people including 1 month old baby you still need 2 rooms.

2. If you can carry your child up to 3 years of age then you do not need to book seats for him. It may vary from one tour to another.

3. Service providers hold the right to change the itinerary and hotel arrangements without any notice.

4. Child (0-9 years) and Single traveler going on the tour have special rates. These prices vary from one tour to another.

5. Meals and Attractions are not included. You can ask your tour guide to arrange meal for you as per your requirements. For attractions admission fees pay it to tour guide on the tour.

6. Prices may change without any notice because of prices fluctuation in market.

7. All prices mentioned on website are in US dollars.

8. In Case of Bank Wire Transfer customer have to bear Wire transfer fee.

9. Tour package price is inclusive of taxes.

10. Tour Prices are every individual and in view of room inhabitance.

Cancellation Policy

No matter the reason for the cancellation, we are forced to carry costly charges from out travel and hotel providers in the form of penalties and fees that re incurred when there is a cancellation of confirmed or pending bookings. As such, there are cancellation penalties or fees incurred. Determination of the time of cancellation will be done when the notice is received and confirmed by our office. You must make any notice of cancellation directly to GoldenBusTours by email or web mail at the Contact Us section.

We reserve the right to cancel or re-schedule any tour departure with respect to operating requirement or circumstances beyond control. In case a cancellation is made at any given moment in time before departure, our only liability as GoldenBusTours will be to refund you, the passenger with the amount we received for the booking of the tour. We will try our best to re-book the same or similar tour. We are not responsible for any cancellation penalties that may have been incurred on any other travel arrangements inclusive of separate purchase of air tickets.

We are not liable for any other travel arrangements that have been affected as a result of the cancellations.


Cancellation Charges

Since this is a 100% guaranteed departure, in case of a cancellation, a refund of 120% will be given. The refund however doesn’t apply to bad weather conditions, Airport Closures, State Emergencies or anything that is beyond our control as the tour operator.

Cancellation charges varies from tour to tour. See Policies section on each tour page.

There is no refund for unused features. You forfeit the entire payment when you are a no show.

In order for there not to be a cancellation, a minimum number of participants are required. We reserve the right to cancel a scheduled trip although every effort is made by us to ensure that normal operations are maintained.

An add-on fee of 6% for handling fees is charged in addition to the above penalties. Each Complaint needs to be in writing.

NOTE: More than 30 days after the completion of tour, we cannot grant any refunds.

IMPORTANT NOTES

1. We recommend customers to place order a week or two before your departure date.

2. After booking with GoldenBusTours you will receive confirmation of booking via Email immediately.

3. We will double check availability and send E-Ticket. The time frame usually is 2 to 3 days for this step. Urgent orders can be confirmed in few hours. On fewer occasions it can take longer period of time to confirm and send E-Ticket.

4. We recommend you to book your airline tickets (if required) after getting E-ticket from us.

5. Bring your E-ticket along with valid ID in order to board the bus.